Eileens Emporium Newsletter July 2016

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derekrussan
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Joined: Tue Jul 22, 2008 12:02 pm

Eileens Emporium Newsletter July 2016

Postby derekrussan » Thu Jul 21, 2016 9:00 am

Our new website (still at http://www.eileensemporium.com) is proving very popular. We are continuing to make minor improvements and fix bugs as we find them.

Paypal payments are proving very popular. Therefore we have removed the surcharge from UK payments and reduced them on international payments. The international surcharge is based on the "Cross Border" charges that Paypal impose on us.

We have now added coupon codes, so this months special offer is coupon based.

Some customers have had problems resetting passwords, if you request a password reset you should receive a link to follow. If you get a Verification Code, it probably will not work. If so please e-mail us and we will manually reset your password and tell you what we have set it to. If you have any other problems with the site please let us know.

PAYMENT METHODS

We have changed the method by which we accept card payments. It is now handled directly by Worldpay (who are our card merchants). This gives our customers the benefit of improved card security and also allows us to process orders faster.

We have been hitting over 95% same day (Monday to Friday) shipments of all orders placed before noon for Courier and 2pm for Royal Mail. The balance of which have been a mix between stock issues and payment issues. The above change should remove the payment problems and enable us to further improve this service.

This means that both Card and Paypal payments are paid as you place your order, so if you find you have missed something off an order or ordered an incorrect item, please e-mail or telephone as soon as possible, and we will make the changes if we have not already shipped the order.

If for any reason your order payment is not completed then you can look at your orders under the "My Account" tab. There you will see the status and if unpaid be able to make the payment.

NEW PRODUCTS

The Pickup Kit, part number PICK01 that we announced last month has proved to be extremely popular. In response to customer feedback, it now includes some resin cored solder and 10/0.1 size Red and Black wires.

STOCK ISSUES

We now have new deliveries of 2" and 14" hold and fold tools due Monday 25th July.

We are awaiting deliveries of several sizes of brass tubes.

PRICE INCREASES / EXCHANGE RATES

A very large proportion of of our product sources have been seriously affected by recent exchange rate issue. Please be aware that we will have to pass on the increases as they hit us. We have already had to pay far more for all our metric brass and nickel strips, and all our metric brass sections, and the prices will be adjusted soon.

Balancing this our export customers will be benefiting from this and getting lower prices.

SPECIAL OFFER

We have a very special offer this month and it will be for a very limited period. We are offering 10% of all products, with a minimum order value of £50 (excluding postage).

We are also temporarily reducing our minimum for free postage to £100 for all UK orders. For the first time, we are introducing free postage on export for orders over £150 (excluding orders including items that need to be couriered). Please note shipping is calculated on the price after discounts are applied.

These offers are for retails sales only and are not available for long. They are only valid for orders placed before the end of day on Sunday 31st July 2016. For all offers please enter 10OFF16 in the Coupon box on checkout and do not forget to give the show name for collection in the comment box if appropriate.




Full details of all our other products are on our website.


Derek, Anita and Matt



Forthcoming Exhibitions:

Do not forget that you can beat the queues at shows by pre-ordering through the website. There is a checkout option for this. You can choose to pay through the website or on collection. Please state in the 'Comments' box which show you wish to collect the order from.

Please allow at least 1 week for pre-orders, 2 weeks for Guildex - Telford, Scale Model World, Scaleforum, Railex, Expo EM, York and Warley.

A full list of shows is on our website http://www.eileensemporium.com

13/14th August - Railwells http://railwells.com/railway-show/railwells-show-2016/

3/4 September - Guildex Telford http://www.gauge0guild.com/

17/18 September - Expo EM North http://www.emgs.org/

24/25 September - Scaleforum Aylesbury http://www.scalefour.org/shows/shows.html

1/2 October - Wigan http://www.wiganfrm.org.uk/

8/9 October - Great Electric Train Show, Gaydon http://www.greatelectrictrainshow.com/

15/16 October - Festival of Railway Modelling, Peterborough https://www.world-of-railways.co.uk/shows/show/the-national-festival-of-railway-modelling/

29 October - Expo NG, Swanley http://www.expong.org/
Derek Russan, Eileens Emporium.

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