Problems with Cooper Craft

[Rcartes]

Has anyone else had any problems with Cooper Craft?

I ordered a Blacksmith kit from them in October 2014 but by December, after a number of emails when nothing had happened I phoned them and had a generally unsatisfactory conversation. I was told there had been problems obtaining some parts blah blah but that they might be in soon. Eventually I gave up and asked for a full refund, and got a similarly vague response. It's now June, 8 months later, and STILL nothing has happened. What does anyone think I can do?

Richard

[Paul Townsend]

Has anyone else had any problems with Cooper Craft?

I ordered a Blacksmith kit from them in October 2014 but by December, after a number of emails when nothing had happened I phoned them and had a generally unsatisfactory conversation. I was told there had been problems obtaining some parts blah blah but that they might be in soon. Eventually I gave up and asked for a full refund, and got a similarly vague response. It's now June, 8 months later, and STILL nothing has happened. What does anyone think I can do?

Richard

I have pmd you

[Alan Turner]

See here: http://www.rmweb.co.uk/community/index. ... ts/page-24

It's a long running saga.

Regards

[Guy Rixon]

Cooper Craft were at Railex recently, but the display was was short on products and there was very little moulded ware. Some Blacksmith kits, but a lot of empty pegs on the display board.

[Phil O]

Coopercraft are due to be at Scalefour Southwest in Wells in August, last year there were a few heated discussions on the lack of goods or refunds being sent out, I have an outstanding order for various items from the Blacksmiths range, but the money is still in my account. I suspect I will be pushing up daisies before the order is fulfilled.

Phil

[dal-t]

Maybe some of those brave fellows committed to the CC 'rescue bid' could arrange to be around with the stallholder, to help soothe/reassure would-be customers and gain some first-hand experience of the problems?

[Paul Townsend]

Maybe some of those brave fellows committed to the CC 'rescue bid' could arrange to be around with the stallholder, to help soothe/reassure would-be customers and gain some first-hand experience of the problems?

There is no rescue bid as such....not really what we are looking at. Brave, probably yes.
I have sat in for PD on a number of occasions at exhibitions to help over meal breaks etc and am aware of the sort of conversations that customers bring to the party.