Search found 136 matches

by derekrussan
Sun Jul 26, 2020 6:52 pm
Forum: Product Information
Topic: Service interruption at Eileens Emporium
Replies: 0
Views: 375

Service interruption at Eileens Emporium

Once again we at Eileens Emporium would like to thank all our customers for their support and tollerance during these very hard times. The launch of the new website seems to have happened without too many issues. We will still welcome any feedback you have. Meanwhile, we need to give as many custome...
by derekrussan
Fri Jul 17, 2020 8:34 am
Forum: Product Information
Topic: Eileens Emporium New Website
Replies: 1
Views: 506

Re: Eileens Emporium New Website

New website now up and running. There is a special offer on the homepage, check it out.

Any issues please let us know
by derekrussan
Tue Jul 14, 2020 4:59 pm
Forum: Product Information
Topic: Eileens Emporium New Website
Replies: 1
Views: 506

Eileens Emporium New Website

Latest new​s ​​from Eileens Emporium We at Eileens Emporium would like to thank all our customers for their support and tolerance during these very hard times. We are now please to announce the launch of our updated website. At some time during the day on Thursday 16th July the current website will ...
by derekrussan
Sat May 23, 2020 11:25 am
Forum: Product Information
Topic: Eileens, Corona Virus and Shows
Replies: 23
Views: 3596

Re: Eileens, Corona Virus and Shows

Once again, thanks to all our customers for their support and tolerance during this crisis. We are open for business and trying as hard as we can to get as many orders out as possible. With staffing levels restored to normal we are presently running about a day or two behind. We have only been accep...
by derekrussan
Sun Apr 19, 2020 10:22 am
Forum: Product Information
Topic: Eileens, Corona Virus and Shows
Replies: 23
Views: 3596

Re: Eileens, Corona Virus and Shows

Another week on and still going strong. With at least three more weeks of lockdown, we will keep doing what we are doing. Thank you to all customers who have thanked us for getting their products to them in these difficult times. We will continue our policy of not answering the phone as the lack or ...
by derekrussan
Sat Apr 11, 2020 5:13 pm
Forum: Product Information
Topic: Eileens, Corona Virus and Shows
Replies: 23
Views: 3596

Re: Eileens, Corona Virus and Shows

Once again, thanks to all our customers for their support and tolerance during this crisis. I have had many customers thanking us for keeping them sane. So now it is time for us to take a couple of days off to try to restore our own sanity. We plan to resume operations on Tuesday. We are presently r...
by derekrussan
Fri Apr 03, 2020 6:48 am
Forum: Product Information
Topic: Eileens, Corona Virus and Shows
Replies: 23
Views: 3596

Re: Eileens, Corona Virus and Shows

Another week on and we are still shipping daily, and keeping well. Stock coming in from those suppliers that are still open. Running out of some items from those that are closed or have long lead times. Only a couple of days behind. We are having to put orders with shortages on hold rather than spli...
by derekrussan
Fri Mar 27, 2020 12:39 pm
Forum: Product Information
Topic: Eileens, Corona Virus and Shows
Replies: 23
Views: 3596

Re: Eileens, Corona Virus and Shows

Great to have customer (and friends) support. We will do all we can.
by derekrussan
Fri Mar 27, 2020 8:59 am
Forum: Product Information
Topic: Eileens, Corona Virus and Shows
Replies: 23
Views: 3596

Re: Eileens, Corona Virus and Shows

Still going at Eileens, Down to half staff to maintain the spirit of the isolation guidelines. Just Anita and I going to the stores. We have been working long hours and got home about 8:00 last night. Most orders up to mid afternoon were shipped, some left yesterday, some bagged to go to Royal Mail ...
by derekrussan
Tue Mar 24, 2020 1:40 pm
Forum: Product Information
Topic: Eileens, Corona Virus and Shows
Replies: 23
Views: 3596

Re: Eileens, Corona Virus and Shows

We are a small team so have isolation under some degree of control. Following the lockdown announcement we held a video meeting with all staff and everyone has volunteered to continue to keep the mail order going and are not open to visitors. A lot of administration will be done from home keeping t...
by derekrussan
Tue Mar 24, 2020 9:12 am
Forum: Product Information
Topic: Eileens, Corona Virus and Shows
Replies: 23
Views: 3596

Re: Eileens, Corona Virus and Shows

Hello Derek. I noticed on my last order that the standard rate of shipping has gone up from £3 to £4, an increase of 33%. Presumably this is a response to RM increases? I think this is our first increase in over 10 years. RM rates are indeed costing us a lot more as are packing materials and also i...
by derekrussan
Tue Mar 24, 2020 7:47 am
Forum: Product Information
Topic: Eileens, Corona Virus and Shows
Replies: 23
Views: 3596

Re: Eileens, Corona Virus and Shows

At Eileens Emporium we are doing our best to carry on working as normal, within government guidelines, until we are no longer able to do so. We are a small team so have isolation under some degree of control. Following the lockdown announcement we held a video meeting with all staff and everyone has...
by derekrussan
Mon Mar 16, 2020 12:48 pm
Forum: Product Information
Topic: Eileens, Corona Virus and Shows
Replies: 23
Views: 3596

Re: Eileens, Corona Virus and Shows

And now Epsom Show is cancelled too.

I am getting to the point of not being able to type fast enough.
by derekrussan
Mon Mar 16, 2020 11:27 am
Forum: Product Information
Topic: Eileens, Corona Virus and Shows
Replies: 23
Views: 3596

Re: Eileens, Corona Virus and Shows

We have just been informed that Railex, Aylesbury is cancelled.
by derekrussan
Sat Mar 14, 2020 6:26 pm
Forum: Product Information
Topic: Eileens, Corona Virus and Shows
Replies: 23
Views: 3596

Eileens, Corona Virus and Shows

IMPORTANT CORONA VIRUS UPDATE As of writing all shows are scheduled to proceed, but we are expecting that some sort of government ban will be applied that may affect some or all shows. We are also conscious that many will not want to travel to shows as they may be at risk. We want to support our cus...
by derekrussan
Sat Dec 14, 2019 11:37 am
Forum: Product Information
Topic: Eileens Emporium Newsletter Deceember 2019
Replies: 0
Views: 1369

Eileens Emporium Newsletter Deceember 2019

As the festivities approach, we would like to take this opportunity wish you a Merry Christmas and a Happy new year. We hope this finds you in good health and that you are enjoying your various activities. We are very busy in the run up to the end of the year and are having a few supply difficulties...
by derekrussan
Thu Sep 19, 2019 12:30 pm
Forum: Product Information
Topic: Wizard Models
Replies: 60
Views: 7215

Re: Wizard Models

It's your choice to be a model trader. It's not actually compulsory. Very true, but I bet there would be masses of criticism if I made a major chang the status quo. This was not intended as a grumble, more a clarification of the realities of life that most customers are entirely unaware of. Life is...
by derekrussan
Thu Sep 19, 2019 10:07 am
Forum: Product Information
Topic: Wizard Models
Replies: 60
Views: 7215

Re: Wizard Models

Could the traders morph into a demo? Ie only bring 1 of everything. Don't actively sell, but show their wares & stimulate online orders (or possibly have a system to take orders at the time, but it would need to be slick so they didnt get lost, or end up with people sat in ordering queues for h...
by derekrussan
Thu Sep 19, 2019 9:30 am
Forum: Product Information
Topic: Eileens Emporium Newsletter September 2019
Replies: 0
Views: 1120

Eileens Emporium Newsletter September 2019

We have been so busy that it suddenly dawned on us that it has been nearly a year since the last newsletter, so it is high time that we rectified this. Most of the news relates to new products and exhibitions, but there are some other snippets of information too. NEW PRODUCTS The biggest item of new...
by derekrussan
Tue Jun 25, 2019 3:14 pm
Forum: Product Information
Topic: Eileens Emporium stocking ModelU
Replies: 0
Views: 1311

Eileens Emporium stocking ModelU

Eileens Emporium and ModelU are pleased to announce that Eileens are now stocking ModelU figures and accessories. The most popular lines are already in stock and more will be added in due course.

They will be added to Eileens website over the Summer, meanwhile please enquire by phone or email.
by derekrussan
Fri Nov 16, 2018 9:21 pm
Forum: Product Information
Topic: Eileens Emporium Newsletter Novembber 2018
Replies: 4
Views: 1416

Re: Eileens Emporium Newsletter Novembber 2018

Selected items will be restocked after the clearout.

This includes the filters, so do not worry.
by derekrussan
Fri Nov 16, 2018 9:02 am
Forum: Product Information
Topic: Eileens Emporium Newsletter Novembber 2018
Replies: 4
Views: 1416

Re: Eileens Emporium Newsletter Novembber 2018

Oops, sorry.
It is correct on my website.
by derekrussan
Wed Nov 14, 2018 7:49 pm
Forum: Product Information
Topic: Eileens Emporium Newsletter Novembber 2018
Replies: 4
Views: 1416

Eileens Emporium Newsletter Novembber 2018

The clocks have changed so the dark nights are here for a few months. We have a big run of shows coming up (5 in 4 weekends) and are looking forward to meeting many old friends. NEW PRODUCTS We had been adding odd products here and there and they can be seen on the website. If you go to Product/New ...
by derekrussan
Mon Oct 01, 2018 4:05 pm
Forum: Product Information
Topic: Eileens Emporium Newsletter October 2018
Replies: 0
Views: 1300

Eileens Emporium Newsletter October 2018

The autumn has arrived and the show season has well and truly begun. We have lots of new products for you to enjoy and some important show changes to take note of. NEW PRODUCTS We now have in stock the new Functional 00 Point Rodding range from DCC Concepts. This is a bit over scale for finescale en...
by derekrussan
Wed Aug 15, 2018 5:37 pm
Forum: Product Information
Topic: Eileens Emporium Newsletter June 2018
Replies: 3
Views: 1494

Re: Eileens Emporium Newsletter June 2018

Sorry, site is down to protect against a security breach. The tech guy is working on it.

It will be up as soon as possible.

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